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Education FAQ

Students Missing Features / Not Appearing in Teacher’s ‘Students’ List

Last updated by Rachel Cohen on August 23, 2018 16:21

Having a student join a teacher’s group is a two-step process. It is very common for students to enter the invitation code, be in the teacher's group, but still not be properly owned by their teacher’s account. When this happens, students will not appear in their teacher’s ‘Students’ list and they will not have their teacher’s paid features.

In order to become properly owned, after entering the invitation code students should click the "Open Groups Page" on the homepage. 

Once the students have located their group page, they will see their group’s name. Underneath that will be a charcoal button that says ‘Request to Join.’ Click this button. If they do not see their teacher's group or this button, it is because they have not yet entered the group invitation code. They can do that in the field on the right.

You (the teacher) will be able to accept their request on your own Groups page. Click on Groups from the upper right menu to see the requests.

You (the teacher) will be able to accept their request on your own Groups page. Click on Groups from the upper right menu to see the requests.

With those steps, your students will be properly in your group and should get all the missing features.