If students have made up their own passwords, they may forget them from time to time. If a student needs to change their password, you can do it for them. In your account, navigate to My Students from the upper menu.
On the left side, click the Users option. Look for the student and click the Change password option, a dialogue box will appear where you can change their password.
Do not have your student use the ‘I forgot my password’ link at login. Many student email addresses do not accept email and students will not be able to reset their password this way.