Note: after iOS 13 update, the end viewer cannot enable the accelerometer via settings. We will be releasing an update to ensure that VR works on iOS 13 devices in the next couple of weeks.
As of iOS 12.1, Apple added ‘Motion & Orientation Access’ setting for Safari. By default, the setting is turned off & prevents access to device’s accelerometer and gyroscope, which means that ThingLink and other online VR/AR items may have troubles working on your device.
To enable accelerometer for ThingLink on your iOS device, please go to ‘Settings’ – ‘Safari’ and enable ‘Motion & Orientation Access’.