Please note: the solution below is for cases where VR does not load once you open an experience. If you are encountering other issues after the content loads, please see the 'Limitations' and 'Known issues' section in this article.
Our VR functionality is based on WebVR technology. On some Android devices, the WebVR is disabled by default.
If you or your viewers experience any issues while viewing 360° content in VR on Android devices, please follow the steps below to fix the issue:
- Copy & paste the following link in your browser: chrome://flags/#enable-webvr . Make sure that WebVR is enabled:
- Open any 360° ThingLink scene in VR mode. If the system suggests to install Google VR Services, click the 'Install' button:
- Download the app from the Google Store then reload the ThingLink scene:
If you are still experiencing any issues after following these steps, please contact our tech support.