Our VR functionality is based on WebVR technology. On some Android devices, the WebVR is disabled by default.
If you or your viewers experience any issues while viewing 360° content in VR on Android devices, please follow the steps below to fix the issue:
- Copy & paste the following link in your browser: chrome://flags/#enable-webvr . Make sure that WebVR is enabled:
- Open any 360° ThingLink scene in VR mode. If the system suggests to install Google VR Services, click the 'Install' button:
- Download the app from the Google Store then reload the ThingLink scene:
If you are still experiencing any issues after following these steps, please contact our tech support.