How to convert 360° media from Insta360 cameras

ThingLink requires 360 images and videos to be equirectangular, or, in other words, have a 2:1 aspect ratio. Some 360 cameras, such as Insta360 cameras, produce dual-fisheye output instead of equirectangular media:

As a result, the images and videos must be converted before uploading them to ThingLink.

If your camera is not listed here or you are unable to get a compatible file, please submit a tech support request and we'll do our best to help you.

Converting content from Insta360 cameras

Insta360 uses proprietary file formats (.insp and .insv) which are not compatible with ThingLink. You'll need to convert these to JPG or MP4 formats using Insta's apps.

For images (.insp files):

1. Download Insta360 Studio desktop app from insta360's official website: https://www.insta360.com/download.
2. Open the app, then drag and drop the insp file that needs to be converted. Alternatively, you can click 'File' - 'Open' and select the file.
3. Click on the 'Projections' button below the image and select 'Flat' from the drop-down menu. By default, the button will read 'Fisheye'
4. Make sure that the image resolution is below 8192 x 4096 pixels. You can adjust the image resolution on the right-hand side.
5. Select the output directory in the bottom-right corner and click 'Export to'. 

 The output directory will contain a .jpg file that can be uploaded to ThingLink.

For videos (.insv files):

1. Download the Insta360 Studio desktop app from Insta360's official website: https://www.insta360.com/download
2. Open your video either by right-clicking it or opening the app and going to File - Open
3. Click on the yellow 'Export' button in the upper-right corner
4. Adjust the Video export Settings and click 'OK'. Remember that the resolution must not exceed 3840x1920 pixels, and the maximum file size must be below 2 GB. You can adjust the bitrate to lower the file size or split your video in two parts.
5. Once the export is finished, upload the mp4 file to ThingLink.