ThingLink requires 360 images and videos to be equirectangular, or, in other words, have a 2:1 aspect ratio. Some 360 cameras, such as Ricoh Theta and Samsung 360, produce dual-fisheye output instead of equirectangular media:
As a result, the images and videos must be converted prior to uploading them to ThingLink. This article contains instructions for the following cameras:
- Download and install the basic desktop app for Ricoh Theta cameras from the official website
- Drag and drop the fisheye file into the app window, or open it via 'File' - 'Open'
- Save the converted file and upload it to ThingLink
Samsung Gear 360
For images, we recommend using the Samsung Gear 360 app for Android and iOS.
- Download the app from Google Play Market or Apple AppStore.
- Follow the 'Connection guide' inside the app to connect the camera to your phone
- Tap Gallery
- On the 'Gear 360' tab, tap on a media you wish to convert
- Tap 'Save', then open the 'Phone' tab
- Open a photo or video, then use the 'Share' menu to export the file to your computer
- Upload the file to ThingLink
Alternatively, you could use the Gear 360 ActionDirector app for converting videos:
- Download and install the Gear 360 ActionDirector app from Samsung's support website
- Follow the on-screen instructions to activate the app
- Open the original file. This will automatically stitch it to the equirectangular version and save in the default folder
- Upload the stitched file to ThingLink