Managing your users

In this article, you'll learn:

• How to view and manage connected accounts in your organization
• How to delete users
• How to add secondary administrators

Note that the 'Organization' page and the options described below are not visible to all users:

• Schools: all teachers can access the Users page. However, only admins can manage user accounts and see all users connected to the school.
• Business: only admins can access the Users page.

Working with your Users list

You can access the list of the users connected to your organization by selecting the 'Organization' tab in the left-hand menu:

The user list displays each user's name, login email, role, registration date, and last activity date. For each account, clicking on the 'More options' (three dots) allows you to:

• Change account type: Update the user's account type by selecting between student, teacher, or admin role. You can also bulk-select users and click on 'Change account type' button:

• Change the password: Update the user's password
• Deactivate (delete): Temporarily deactivate or permanently delete the account or remove the account (see below);

Searching for specific users 🔎

To find a user account, click the magnifying glass icon above the user list. Please note that you must enter the user's full username or email address, as partial searches are not currently supported in ThingLink.

Using the filter function 

You can filter the user list or search results by clicking the filter icon and selecting from the available options:

• Registration date (from ... to ...).
• Last activity date (from ... to ...).
• Account type (teacher, student, or any account type - available for school accounts only).

Note: You can set only the "To" or "From" date to find users who registered or were active within a specific time frame.

Deactivating & deleting accounts 

If you'd like to delete a user completely, you will need to deactivate their account first. Go to the 'Organization' page and find the user's account, then click 'More options' (three dots button) and select 'Deactivate': 

Once you deactivate the user's account, they won't be able to log in. Their content and folders will be deactivated, too. On the 'Deactivated use' page, by clicking on 'More options' (three dots) or selecting user(s) you can:

• Restore (reverse icon) the user's account to allow them to use ThingLink again. This will reactivate all of their content, too. After restoring the account, the user will appear back in the Users list. 
• Delete (trash icon) the user's account permanently. Note that this action is irreversible.
  •  You can transfer the user's content to another account before deletion. For more details on archiving content, see this article

Tip: if you have a school account, you can use the filter function to select student accounts only. You can also filter the accounts by registration date to find & delete all students who've signed up e.g. last year.

Removing users from your license without deleting their account

It is currently impossible to remove a user from your license without deleting their account via the Organization administrator interface. However, you can reach out to the ThingLink support team if you would like to make a user independent and preserve their content. 

Adding administrators

All organizational accounts allow you to have multiple admins. If you'd like to make someone an admin, simply find their account on the 'Users' page, click the three dots, click 'Change account type', select 'Admin' and click 'Save'. The list of admins will appear in the 'Administrators' tab.

Secondary admins can:

• See & manage all users connected to your organizational account
• Manage organizational settings
• Assign administrator rights to other users
• Share folders with the whole organization

Secondary admins cannot change or delete the primary admin account.

Revoking administrator rights

You can revoke administrator rights by clicking the three dots next to the user, selecting the 'Change account type' and selecting other user role.