Troubleshooting: how to open the developer console

In certain cases, ThingLink's support team may ask you to provide a screenshot of your browser's developer console to help us better understand what errors might be occurring on your end:

The way to access your browser's developer console depends on what browser and operating system you are using.

Chrome or Microsoft Edge

Windows: press Ctrl + Shift + J keys at the same time. 

Mac: press Cmd + Option + J keys at the same time.  

For detailed instructions, see https://developer.chrome.com/docs/devtools/open/#shortcuts. 

Safari

Step 1: You must first enable the "Develop menu" in the Mac menu bar. Select Safari in the menu bar at the top of your screen, then select "Preferences".

Step 2: Click on "Advanced" at the top and then tick the checkbox next to "Show Develop menu in menu bar":

Step 3: press Cmd + Option + C keys at the same time to open the console.

Firefox

Windows: press Ctrl + Shift + J keys at the same time. 

Mac: press Cmd + Option + J keys at the same time.  

See https://firefox-source-docs.mozilla.org/devtools-user/browser_console/index.html#opening-the-browser-console for detailed instructions.