Deleting users and archiving content

In this article, you’ll learn how to:

• Deactivate a user account
• Permanently delete a user account
• Transfer a deleted user’s content to another user

Before you delete a user

If you want to permanently delete a user account, you must deactivate it first.

Deactivation is reversible. Once a user is deactivated, they can no longer log in to ThingLink, and their content and folders are also deactivated.

Permanent deletion is irreversible. Before deleting a user, you can transfer their content to another user in your organization to make sure the content is preserved.

Deactivating a user

To deactivate a user:

1. Go to the Organization page.
2. Find the user in the Users list.
3. Click More options — the three dots next to the user.
4. Select Deactivate.

Once the account is deactivated, the user will no longer be able to log in. Their content and folders will also be deactivated.

Permanently deleting a user

To permanently delete a user:

1. Go to the Organization page.
2. Open the Deactivated users tab.
3. Select the account or accounts you want to delete.
4. Click Archive content & Delete:
   
5. Choose whether to transfer the user’s content to another user before deletion.
6. Confirm the deletion.

Please note that permanent deletion cannot be undone.

Transferring content before deletion

When you permanently delete a user, you will see an option to transfer their content to another user in your organization.

This allows organization administrators to remove users while preserving their content.

To delete a user and transfer their content:

1. Go to the Deactivated users tab.
2. Select the account or accounts you want to delete.
3. Click Archive content & Delete.
4. Click the User to save to field.
5. Select the user who should receive the deleted user’s content:
   
6. Click Confirm delete.

The selected user will receive:

• The deleted user’s content
• The deleted user’s folders and the content inside
• Any scenarios created by the deleted user

This does not affect published content. Existing links and embeds will remain the same.

This also does not affect folder sharing settings. If a folder was shared with other users, those users will still have access to it.

Restoring a deactivated user

To restore a deactivated user:

1. Go to the Organization page.
2. Open the Deactivated users tab.
3. Find the user you want to restore.
4. Click Restore.

Restoring the user reactivates their account, content, and folders. The user will appear in the active Users list again and will be able to use ThingLink.

Removing users from your license without deleting their account

It is not currently possible to remove a user from your license without deleting their account from the Organization administrator interface.

If you want to make a user independent while preserving their account and content, please contact our support team.