What are ThingLink views?
Views are counted when a direct link or webpage with ThingLinks embedded (e.g. website or LMS page) is loaded and each load counts as one view.
We limit the number of views for each user with a view quota calculated based on the total views during the last 12 months. We do not increase the view count when you view your own content (as long as you are logged in).
How many views does my account have?
There are no viewing limits during the free teacher 30-day trial. The Teacher license provides you with 5,000 ThingLink views. School licenses include unlimited views.
You can find a full comparison of educational plans here.
Your current number of views and the view limit is displayed in your Profile settings -> Billing tab:
How can I get more views?
Please submit a request here and tell us a little more about why you need more views.
Why is there a limit to the number of views?
ThingLink incurs hosting costs each time your content is loaded. The limitation also helps us identify accounts that abuse our educational offering for marketing and communications purposes.
What happens if I run out of views?
When your account reaches and exceeds its view limits, your content will no longer be available to others. Embedded content will display the following message:
ThingLink will notify you when you reach 75% of your view limit, giving you ample time to upgrade and keep your content public. You will also receive a notification once you reach the view limit.
My project says 'This media is not available right now.'
If your project says 'This media is not available right now.', there could be two reasons:
- Your project is private and cannot be viewed by others. Please check the content Privacy (Visibility) Settings and make sure the project is Public or Unlisted.
- You have a free account and your trial is over. If you have signed up for a free account, or if you had a free teacher account in the past, you will need to upgrade to make your project visible to others.
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