Upgrading

Paid accounts enjoy access to more of ThingLink's features, and a paid subscription is required to share your content after your free trial is over.  You can purchase or change your subscirption https://thinglink.com/upgrade. 

If you think the upgrade page is showing the incorrect option or feel uncertain about ThingLink’s different options, don’t hesitate to reach out to our team at sales@thinglink.com.

How to purchase a subscription

Log in to your account, navigate to the Upgrade page, choose your preferred plan, then click 'Go to checkout':

Then fill out your payment and billing information and click 'Pay and subscribe':

You will be billed immediately, and the receipt will be available via your profile settings. See this article for more information on how to view your payment history.

After you purchase an upgrade for your account, the license will renew annually until canceled. 

You can read more about different paid and free plans here.

What payment options are available?

ThingLink accepts multiple payment options. By default, we expect you to pay using your card. You can also pay with purchase orders or request invoices. After you purchase an upgrade for your account, the license will renew annually until canceled. 

How can I access the invoice or receipt for my payment?

You can check your payment history and past receipts in Profile settings -> Billing tab -> Manage. Please see this article for more details.

How can I cancel my subscription?

You can always set your subscription to cancel at the end of the current period. Please see this article: Cancel paid subscription.

If you would like to cancel your subscription immediately, please contact us.

Troubleshooting

If you get an error code while trying to upgrade, your card was most likely declined by your bank. Please try a different card. You can share the error code with our team if the error persists.