Upgrading

Paid accounts enjoy access to more of ThingLink's features. In the case of eLearning and business users, only upgraded accounts may publish their content.  All types of accounts can be upgraded on https://thinglink.com/upgrade. If you think the upgrade page is showing the incorrect option or feel uncertain about ThingLink’s different options, don’t hesitate to reach out to our team at sales@thinglink.com.

How to purchase a subscription

Log in to your account, navigate to the Upgrade page and fill out the payment form:

You will be billed immediately, and the receipt will be available via your profile settings. See this article for more information on how to view your payment history.

After you purchase an upgrade for your account, the license will renew annually until canceled. We don’t have monthly plans at this time, but if you have a special reason or case please don’t hesitate to contact us.

You can read more about different paid and free plans here.

What payment options are available?

ThingLink accepts multiple payment options. By default, we expect you to pay using your card. You can also pay with purchase orders or request invoices.  After you purchase an upgrade for your account, the license will renew annually until canceled. We don’t have monthly plans at this time, but if you have a special reason or case please don’t hesitate to contact us.

How can I access the invoice or receipt for my payment?

You can check your payment history and past receipts in Profile settings -> Billing tab -> Payment history section. Please see this article for more details.

How can I cancel my subscription?

Please see this article: Cancel paid subscription. Note that you will lose any paid features immediately after you cancel your subscription. If you'd like to disable automatic renewal, please contact our team.

Troubleshooting

If you get an error code while trying to upgrade, your card was most likely declined by your bank. Please try a different card. You can share the error code with our team if the error persists.