Managing your user accounts

In this article, you'll learn:

• Change a user's account type
• Change a user's password
• Add or remove secondary administrators and what secondary administrators can do

Note that the options described here are available to administrator users only.

For more details on how to review your users, see Viewing and managing your organization's user list. To learn more about deleting users, see Deleting users and archiving content.

Changing a user's account type

1. Go to the Organization page.
2. Find the user in the Users list.
3. Click More options - the three dots next to the user.
4. Select Change account type.
   
5. Choose the new account type.
6. Click Save.

You can also update account types in bulk by selecting multiple users and clicking the 'Change account type' button:

Changing a user's password

To change a user's password:

1. Go to the Organization page.
2. Find the user in the Users list.
3. Click More options - the three dots next to the user.
4. Select Change password.
5. Enter the new password and save the change.

Adding and removing administrators

Organizational accounts can have multiple administrators.

To make another user an administrator:

1. Go to the Organization page.
2. Find the user in the Users list.
3. Click More options - the three dots next to the user.
4. Select Change account type.
5. Select Admin.
6. Click Save.

The user will then appear in the Administrators tab.

What secondary administrators can do

• Secondary administrators can:
• See and manage all users connected to the organization
• Manage organization settings
• Assign administrator rights to other users
• Share folders with the whole organization

Secondary admins cannot change or delete the primary admin account.

Revoking administrator rights

To revoke administrator rights:

1. Go to the Organization page.
2. Find the administrator in the Users list, or go to the Administrators tab to view all admin users
3. Click More options - the three dots next to the user.
4. Select Change account type.
5. Select another user role.
6. Click Save.