FAQ - Marketing & Editorial accounts

General info

What does ThingLink do? ThingLink helps you create interactive content to drive customer engagement. 

What kind of content can I create with ThingLink? You can use ThingLink tags in images and videos as well as 360° images and 360° videos! These may be used to enhance your product marketing assets, infographics and maps,  create narrated 360° tours and more.

Where can I use ThingLink? ThingLinks are fully responsive and work excellent on all devices, from small phones to large touch screens. Phones, tablets, desktops, touch screens, big screen TVs, mobile VR headsets, WebVR. 

Upgrades, plans & free trial

How do I upgrade my ThingLink account? You can upgrade to Individual Professional or Premium Team by going to the upgrade page and filling in the billing form. Your account will be billed & upgraded once the free trial ends.

Do you have monthly plans and do I have to pay with card? We don’t have monthly plans at this time, but if you have a special reason or case please don’t hesitate to contact us.  We can send invoices starting with the Premium license, Professional upgrades must pay with card.

What are views and what happens if they are exceeded? Views are counted when a direct link or webpage with ThingLinks embedded is loaded and each load counts as one view. Once your account exceeds views, all embedded content will redirect to be viewed on ThingLink. You can purchase more views if needed!

What are authors? Authors are defined as anyone on your team who will be creating ThingLink content. For example, if your organization has 4 employees who will be creating ThingLinks, we would recommend 4 authors. You can share content across the team and collaborate under one profile.

What does no publishing and publishing mean? Our Free Trial account allows you to fully explore ThingLink features and create interactive images, videos, 360° images and 360° videos. In order to publish this content or share it onward, you will need to upgrade to Professional.

Can I measure my ThingLinks' efficiency? Yes! All paid plans come with access to our built-in analytics service which lets you track performance of all your ThingLinks, embeds and individual tags.

I did not intend to purchase a subscription, where can I request a refund? You can request a refund by contacting our support. You can read more about refunds here.

360 content

Does ThingLink work virtual reality headsets? Currently ThingLink 360° content works through a mobile VR headset like Google Cardboard as well as through WebVR supported devices like Microsoft Mixed Reality headsets and Oculus. You can find a list of headsets tested by our team along with more information about viewing ThingLink content in VR in this article.

Miscellaneous

Do you have a reseller or distributor program? Yes, we have a reseller program! Learn more.

Do you have Nonprofit (NPO) discounts? Yes! If you work or represent a nonprofit, you'll have access to special pricing. Not sure if you qualify? Contact us via the email to your left. Learn more. 

What browsers does ThingLink work with? ThingLink is compatible with all major browsers (Chrome, Firefox, Safari, Opera, Edge). However, we strongly recommend keeping your browser updated as using old versions of browsers will likely result in technical issues. 

Where is ThingLink hosted? Images, 360 images as well as VR experiences are hosted on AWS, while videos and 360 videos are hosted and streamed on Azure. 

Can I change language in ThingLink? Unfortunately, ThingLink is available only in English.

Is ThingLink available in China? No, ThingLink is blocked in mainland China.

Contacting us

My question is not answered here, where can I get more help? Let our sales team answer your questions sales@thinglink.com.

Can I request a demo? Yes! You can schedule a live demo with our team here.

I’m not sure about your plans, can we get custom terms? Yes, if you have a special case request a custom quote to figure out the price for your usage.  

Where can I submit feature requests? At the moment, you can submit feature requests by messaging us at support@thinglink.com.