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ThingLink requires 360 images and videos to be equirectangular, or, in other words, have a 2:1 aspect ratio. Some 360 cameras, such as newer Ricoh Thetas and Samsung 360, produce dual-fisheye output instead of equirectangular media:
As a result, the images and videos must be converted prior to uploading them to ThingLink.
If your camera is not listed here or you are unable to get a compatible file, please submit a tech support request and we'll do our best to help you.
- Download and install the basic desktop app for Ricoh Theta cameras from the official website
- Drag and drop the fisheye file into the app window, or open it via 'File' - 'Open'
- Save the converted file and upload it to ThingLink
Samsung Gear 360
For images, we recommend using the Samsung Gear 360 app for Android and iOS.
- Download the app from Google Play Market or Apple AppStore.
- Follow the 'Connection guide' inside the app to connect the camera to your phone
- Tap Gallery
- On the 'Gear 360' tab, tap on a media you wish to convert
- Tap 'Save', then open the 'Phone' tab
- Open a photo or video, then use the 'Share' menu to export the file to your computer
- Upload the file to ThingLink
Alternatively, you could use the Gear 360 ActionDirector app for converting videos:
- Download and install the Gear 360 ActionDirector app from Samsung's support website
- Follow the on-screen instructions to activate the app
- Open the original file. This will automatically stitch it to the equirectangular version and save in the default folder
- Upload the stitched file to ThingLink
Insta360 uses a special file format (.insp) for its output which is not compatible with ThingLink.
- Download Insta360 Studio desktop app from insta360's official website: https://www.insta360.com/download.
- Open the app, then drag and drop the insp file that needs to be converted. Alternatively, you can click 'File' - 'Open' and select the file.
- Click on the 'Projections' button below the image and select 'Flat' from the drop-down menu. By default, the button will read 'Fisheye'
- Make sure that the image resolution is below 8192 x 4096 pixels. You can adjust the image resolution on the right-hand side.
- Select the output directory in the bottom-right corner and click 'Export to'.
The output directory will contain a .jpg file that can be uploaded to ThingLink.