How to use ThingLink with Immersive Interactive spaces

ThingLink integrates with Immersive Interactive training rooms and spaces to allow seamless viewing of your content, from virtual tours to workspace simulations and escape rooms.

How to open ThingLink content in Immersive Interactive spaces

1. Open your ThingLink 360° image or video
2. Make sure your project is set to the 'Anyone with the link' privacy setting
3. Click the 'Share' button, select 'Get direct link', and copy the link
4. Open Immersive Studio and set up a new 'Discovery' experience

5. Add a 'Web Browser' scene template to your Discovery experience:

   

6. Edit the Web Browser template:
   1. 'URL': paste the URL to your ThingLink experience from Step 3
   2. 'Browser type': set to 'All Surface'

   3. 'Drag mode': set to 'Drag Within Page'

      

Now you are ready to go!

Limitations

Immersive Interactive spaces support all ThingLink 360°  images and 360°  videos, and almost all tag types. 

The following content types and features are not supported:

• ThingLink scenarios
• ThingLink 3D models
• Transit tags: conditional transitions feature is not supported. Viewers will be able to proceed to the next scenes without answering the question.
• Text & media tags: audio uploaded to tags will not be played.
• Background audio & audio inside 360°  videos will not be played
• Info panel feature
• Floor plan feature
• Guided mode and Locked mode

Tips (advanced)

You can adjust the size of the hotspot icons and pop-up windows by modifying the URL used inside the Immersive Studio editor.

1. Copy the link to your project.
2. Modify the link: the original link you copied will normally use the following structure https://www.thinglink.com/scene/{id}, e.g. https://www.thinglink.com/scene/1205132232365178886.
   Change it to https://thinglink-editor.s3.amazonaws.com/production/ext/cubemap/index.html?id=, e.g. https://thinglink-editor.s3.amazonaws.com/production/ext/cubemap/index.html?id=1205132232365178886
3. Modify the link further by using the following URL parameters:
   1. tagScale allows you to scale the hotspot icons. Example: adding &tagScale=2 will make the icons two times larger
   2. windowScale allows you to control the size of the tag popup windows. Example: adding &windowScale=0.5 will make the icons twice as large
   3. You can combine the parameters, e.g. https://thinglink-editor.s3.amazonaws.com/production/ext/cubemap/index.html?id=1205132232365178886&tagScale=2&windowScale=0.5
4. Paste the modified URL into the 'URL' field of the Web Browser scene inside the Discovery Editor

Troubleshooting

Contact our support team if you encounter issues with getting your ThingLink content to load or if certain tags do not seem to work as expected.

If you are having issues with the Immersive Studio or interacting with the content once it loads, contact the Immersive Interactive team here.