Uploading content & upload specifications

ThingLink creations start with the blue create button. Click the blue 'Create' button and select the files you'd like to upload:

If your interface looks different, please see here.

File specifications:

Images:

• Supported file formats: JPEG, PNG, GIF, aPNG
• Image resolution: Any resolution is supported
• Max File size: 25MB
• Recommended file size: up to 7 MB

Note that you can use GIF and PNG files for animated background. However, the animation will not work if the image resolution is higher than 2559 pixels by either side.

Videos:

• Supported file formats: MP4
• Maximum Video resolution: 1920 x 1080
• Max File size: 10 GB
• Codecs: H264 video codec and AAC audio codec

360° Images:

• File format: JPEG
• Aspect ratio: 2:1
• Max resolution: 8192 x 4096
• Max file size: 25 MB
• Recommended file size: up to 15 MB

While 360° images may have different aspect ratios, our editor supports only 2:1 aspect ratio.

If your image does not look right after being uploaded, you might be uploading a dual-fisheye image instead of an equirectangular photo. Please see this article for more information or submit a tech support request.

360° Videos:

• File format: MP4 
• Aspect ratio: 2:1 (e.g. 2000x1000)
• Maximum resolution: 3840 x 1920
• Max file size: 10 GB
• Codecs: H264 video codec and AAC audio codec

3D models

• File format: .glb
• Max file size: 100 MB

Other file formats will be supported in the future. 

Video and image content for 'Text & media' tags:

Both images and videos can be uploaded into a 'Text & media tag'.

Images:

• Supported file formats: JPEG, PNG, GIF
• Image resolution: Any resolution is supported
• Max File size: 25MB
• Recommended file size: up to 5 MB

Note that JPEG and GIF images will be cropped to 8:9 or 16:9 aspect ratio depending on the tag layout. If you'd like to prevent images from being cropped, please convert them to PNG and reupload them into the tag.

You can read more about image cropping here.

Videos:

• Supported file formats: MP4
• Max resolution: 1920 x 1080, recommended resolution: 640x360
• Max file size: 25MB
• Recommended file size: up to 10 MB
• Codecs: H264 video codec and AAC audio codec

Audio content (background & in-tag audio)

• Supported file formats: MP3, M4A
• Max file size: 25 MB
• Codecs: AAC